Frequently Asked Questions
1. What is the teacher to student ratio?
We believe in small group teaching.
For preschool, our teacher to student ratio is 1:4.
For primary and secondary school, our teacher to student ratio is 1:10.
2. What is the method of teaching?
We use our own curriculum to make it an interactive and fun lesson for all children. A mixture of games, drama, social experiments and other disciplines are used to convey a point. Different methods depend on the point the teacher wants to emphasise on for the English lesson that day.
3. What is our track record?
We have been teaching for more than 10 years in both MOE schools and private lessons. We have helped many children improve tremendously both in learning to read as well as in their academic grades for English (from Cs to As). Please read our testimonials here.
4. What is the class attire for lessons?
Our students can wear their own clothes to lessons. We do not have a school uniform for our students.
5. What is our centre’s make-up policy?
Students should complete their term of 8 lessons within 3 months.
Curious Thoughts (CT) recognizes its responsibilities in relation to the collection, usage, disclosure, storage and transfer of personal data under the Personal Data Protection Act (“PDPA”).
Personal data will be collected only for lawful and relevant purposes and reasonable steps will be taken to ensure that personal data held by CT is accurate. CT will take reasonable steps to protect the personal data and to avoid unauthorized access.
Personal Data We Collect
Under PDPA, personal data is defined as information about an individual who can be identified from that data; or from that data and other information to which the organization has or is likely to have access.
As your preferred educational service and training provider, we require certain personal information from you for the purpose of offering suitable products and services to you. Personal data collected about you and your child may include:
1. General identification and contact information
Name of parents, name of child, address and mobile number, age, date of birth, gender, school of child
2. Identification numbers issued by government agencies
NRIC and occupation (for training)
Last 3 digits of Identification numbers issued by government agencies (for student enrollment)
3. Medical and health information
Allergies for teachers to be mindful of students
Dietary requirements for trainees
4. Other Information enabling us to provide our products and services
Why you are registering your child with us or why you are joining the training
How you found out about us
Your child’s strengths and weakness
How we use your personal data (Purpose & Notification Obligation)
We may collect and use your personal data to:
communicate effectively with you
provide you with ongoing services and respond to your inquiries or instructions
make or obtain payments
investigate and settle your Government claims (for training)
recover any debt owed to us
detect and prevent fraud, unlawful or improper activities
conduct surveys about our customer service
coach employees and monitor for quality assurance
comply with all applicable laws, including reporting to regulatory and industry entities
resolve complaints, and handle requests for data access or correction
We will only collect and use personal data in an open, fair and lawful way that is necessary for the purposes identified by us above.
Releasing Your Data to Others (Transfer Out)
We may disclose your personal data to third parties:
regulators, law enforcement and government agencies (for purposes of Government claims for training)
We will only disclose your personal data as it is reasonably required for the purposes stated above and the data is limited to information necessary for us and these third parties to do the work. These parties are also required to comply with the Singapore Personal Data Protection Act.
Obtaining Your Consent (Consent Obligation)
We will only collect, use, disclose, store and transfer personal data for the above purposes with your consent or as allowed or required by law. We will tell you why we need your personal data before or at the time we collect it.
You can give your consent expressly or impliedly. Your expressed consent can be given to us in writing, verbally (e.g. through our centre’s phone) or electronically (e.g. through our website or email). Your implied consent can be given to us from your action or nature of dealings. For example, when SkillsFuture Singapore (SSG) informs us of a successful claim, they will provide your data to us for us to confirm your successful claim. If your employer signed up for training for you, they may give consent on your behalf.
Withdrawing Your Consent
You may refuse or withdraw your consent for us to collect, use or disclose your personal data by giving us reasonable notice so long as there are no legal or contractual restrictions preventing you from doing so.
But if you withdraw consent for us to use your personal data, we will be unable to provide you with the products and services that you asked for or have with us, including preventing us from processing the paperwork required for your SkillsFuture or UTAP claim. Withdrawing such consent will require you to pay upfront for all programmes. Withdrawal of consent related to student information (for classes) will result in the loss of access to some services such as access to our school app (app is linked to parent’s mobile number and child’s last 3 digits of Identification Number).
Using Information for Marketing Purposes
The information you supply will only be used in-house, to update you on updates related to your child, as well as our latest student programmes or training programmes.
We will take all reasonable efforts to ensure that your personal data collected by us or on our behalf is accurate and complete.
Your Rights of Access & Correction
Under the PDPA, you have the right to request access to any personal data of yours that we have, and know how it is being used and disclosed for the last 12 months to the extent your right is allowed by law. However, you may be charged a reasonable fee for every request for such access.
You also have the right to request correction of your personal data.
Protecting Your Personal Data (Security)
We protect your personal data from unauthorized access, collection, use, disclosure, copying, modification or disposal by having physical, technological and organizational safeguards in place that are appropriate to the sensitivity of the data.
All our staff, representatives and service providers who act on our behalf must comply with our privacy policies and practices and can only access your data to do their jobs.
We will keep your personal data only for as long as it is needed for the purposes for which it was collected and as required for business or legal purposes. Once your personal data is no longer required for these purposes, we will destroy, erase or make anonymous the data.
Additional Information We May Collect
We may also receive and store certain types of information whenever you interact with us on our website. Through the use of “cookies”, which are small text files placed on your computer by websites, we are able to collect non-personal information such as your IP address, browser type, domain names, access times and referring website addresses.
We use the information collected for the following purposes:
Keeping count of return visits to our website;
Determining which features on our website that users like best
The cookies used on our website will not collect your personal information unless you specifically provide us with the information. You may opt to disable cookies or prevent your browser from accepting new cookies through your browser settings.
If you choose not to allow us to place a cookie on your computer, this may restrict your ability to perform certain transactions, use certain services or access certain content on our website.
If you have any concern, query or complaint about our personal data protection policies and practices or wish to request access to update, correct or withdraw your personal data, please write to:
Curious Thoughts, 261 Waterloo Street, #03-33
General Hotline: 62502595 or 82024372